Customer Comments

A very good product from a very good seller at cheaper price. Very good looking and very good quality. And extremely fast shipping. Both the product quality and the service exceeded my expectation.

---- Madanapalli

I got this case and it fits my phone perfectly! I love how the case makes it more comfortable to type on the QWERTY keyboard. I also love the color :-) I gave 5 stars not only because of the product, but also of the service of apple-global itself. They were very prompt in answering all my inquiries when I placed my order also after when I paid for the product. Apple-global is very reliable and it is sure that you will get the product that you ordered :-) I recommend them to all and I would not hesitate to buy from them again :-)

---- Rapadas

nice case and very cheap.
I like it!!

---- sunny

More Customer Testimonials >>
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FAQ

FAQ

Company Information

What do I need to know about ihuaqi.com?

 

Customer Service

When are customer service representatives available?

How do I contact ihuaqi.com?

Is my product guaranteed?

 

Shipping and Handling

How quickly will I get my order and how much will it cost to ship?

What happens when an item is back-ordered?

Where are my items being shipped from?

Can you send orders to other countries?

How do I check current and past orders?

 

Security

Are credit card transactions safe?

How do you protect my order?

What do you do with my information once you have it?

What are cookies?

How do I choose not to receive additional information from ihuaqi.com?

 

Pricing

Which credit cards do you accept?

When will my credit card be charged?

Am I getting a competitive price from ihuaqi.com?

Do you offer volume discounts?

 

Company Information

Q: What do I need to know about ihuaqi.com?

ihuaqi.com, inc is a leading online superstore: a complete store and information site for mobile phone, laptop, MP3, game device accessory, electronics, and other mobile products. We designed ihuaqi.com to provide a convenient, private, and informative shopping experience that encourages consumers to purchase products essential to their mobile lifestyle. Since opening for business in December of 2006, we have continued to strive towards providing the ultimate mobile phone accessory source.

ihuaqi.com offers thousands of vogue products, a larger selection of products that a typical store-based retailer and wholesaler, at competitive prices. Our customers can review in-depth product information, interact with customer service representatives by phone or email, and order products for delivery right to the home. We are open to shoppers 24 hours a day, seven days a week. We believe that ihuaqi.com provides its customers with a superior shopping experience, making buying mobile phone accessories less of a chore.

Key elements of our strategy include strengthening the ihuaqi.com brand, continuously improving our web store, taking advantage of repeat purchasing patterns, maintaining our technology focus and expertise, ensuring quick and efficient distribution and enhancing and forming key relationships.

For more information, please contact our public relations department at: ihuaqi.com

sales@ihuaqi.com

 

Customer Service

Q: When are customer service representatives available?

Our customer service representatives are available:

Monday – Saturday – 9:30 a.m. to 6:30 p.m. Hong Kong Time

Q: How do I contact ihuaqi.com?

There are many ways to reach ihuaqi.com:

* Via the live help at www.ihuaqi.com

* Via the Internet at www.ihuaqi.com

* Via the email at sales@ihuaqi.com

* Via the Skype name at ihuaqi
* Via the online MSN: cnihuaqi@hotmail.com
* Via the phone at +86-755-8328 1458

 

Q: Is my product guaranteed?

At ihuaqi.com our return policy is simple. If for any reason you are not satisfied with your purchase, you may return it within 30 days for a refund or replacement. All refunds will be for the original purchase price (and sales tax if applicable.) If the return is due to our error, we will pay for all shipping costs to send you a replacement.

For returns within 30 days ihuaqi.com will exchange or replace the product purchased.

Returns more than 30 days beyond date of sale will be handled by manufacturers warranty and will incur a small shipping and handling fee.

If you wish to return your purchase after 30 days, you are responsible for all shipping and handling charges.

If you are returning the product because you believe it to be defective, we will test the returned item and refund the return shipping expense should the item in fact be defective.

If delivery is refused upon shipment, a full product refund will be credited, minus shipping costs, provided the product has not been opened and is in its original condition.

To return a product, simply email our customer service department via service@ihuaqi.com to obtain a Return Merchandise Authorization (RMA) number any time between 9:30 a.m. and 6:30 p.m. Hong Kong time.

When you email for the RMA, we will generate a return label and send it to your e-mail address. Once you receive the e-mail, simply print out the return label, affix it to your package and send it to us using a traceable shipper. As the shipper, you are responsible for making sure that the package arrives to us. We recommend that you use a reliable source such as UPS or the USPS using delivery confirmation.

Once your package arrives to us, we will follow up with the appropriate action requested at the time the RMA was issued. If a credit is to be issued, please allow 2-3 days after arrival to process the credit.

 

Shipping and Handling

Q: How quickly will I get my order and how much will it cost to ship?

Orders are processed Monday through Saturday 9:00am-6:30pm HK time (express orders processed until 5:30pm HK time). Orders placed on the weekend or holidays will be processed on the following business day. Upon submission of your order, you will automatically be sent an email to confirm that your order has been received and your credit card information has been verified. Your email confirmation will show the status of the items that you ordered and confirm your method of shipment. We accept online orders. Orders are processed in the order that they are received, in the event that a product runs out of stock after your order has been placed, you will receive an email to notify you of the potential delay in receiving your order.

* We offer your choice of Express service (approximate transit time 5 to 7 days) Please note: Transit times may vary.

* We offer your choice of Airmail shipment (approximate transit time 7 to 14 days) Please note: Transit times may vary.

* Saturday delivery is included in both the Express and Priority shipment methods.

* We offer International Economy and International Priority shipment services.

The ship cost depend on the weight, you can check the ship cost when you click the shipping cart.

If you have any further questions please contact sales@ihuaqi.com.

Q: What happens when an item is back-ordered?

All of the items that you see at ihuaqi.com are stocked in our warehouse. When you submit your order, we send a confirmation email.

Occasionally, a product will be back-ordered and not available for immediate shipping.

If one or more of the items you have ordered is back-ordered, we will send you the available items and keep the remaining order at a "back-order" status.

Occasionally, you will receive multiple shipments within one order.

Q: Where are my items being shipped from?

Our products are shipped from our main warehouse facilities located in Hong Kong or Shen Zhen, China.

Q: Can you send orders to other countries?

We can ship to worldwide. If the the package can not arrive your country we will email you and full refund you as soon as possible.

Q: How do I check current & past orders?

You can check the status of your account at any time by clicking on "Order status."

 

Security

Q: Are credit card transactions safe?

We guarantee that every transaction you make at ihuaqi.com will be 100% safe.

Under the Fair Credit Billing Act, you cannot be held liable for more than $50.00 of fraudulent charges.

In the event of an unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Q: How do you protect my order?

Secure Sockets Layer (SSL) is the protocol we offer for safely transferring sensitive information over the website. When you connect to ihuaqi.com using the secure site, all sensitive information, including your credit card number, is encrypted so that the only people who can read your number are you and the ihuaqi.com representative you are contacting.

To provide you with an additional layer of security, all credit card numbers are stored in a computer that is not connected to the Internet. When you type or call in your credit card information, the complete credit card number is transferred to this secure connection across a proprietary one-way interface. This computer is not accessible by network modem, and credit card information is not stored anywhere else. Once your order is complete, we remove your credit card information from our computer for your privacy. This information is kept in a secure environment, behind a locked cage.

Only employees who need the information to perform a specific job (i.e. billing or customer service) are granted access to personally identifiable information. Our employees must use password-protected screen savers when they leave their desk. When they return, they must re-enter their password to regain access to your information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Every quarter, as well as each time new policies are added, our employees are notified and/or reminded about the importance we place on privacy.

Q: What do you do with my information once you have it?

ihuaqi.com is the sole owner of the information collected on this site. We will not sell or rent this information to others in ways different from what is disclosed in this statement. ihuaqi.com collects information from users at several different points on our website. Setting up an account with ihuaqi.com includes completing the registration form. During registration, a user is required to give their contact information (name and email address). We use your email address to uniquely identify you. We use customer contact information from the account form to send your information about our company and to inform you of sales and special offers. Your contact information is also used to contact you if we should have any questions regarding your orders, or to notify of the status of your order. If you do not want to receive email from us, please use the opt-out option below.

Q: What are cookies?

Cookies are a mechanism to remember information about a visitor from one page to another. Web browsers store cookies so that the browser itself can remember information and, upon request, pass that information to our server at one time. We use cookies to remember your name and the contents of your shopping cart. This allows you to leave our site, come back later, and still have the contents of your shopping cart intact. It also lets us personalize your experience at ihuaqi.com, tailoring the content to your interests.

Q: How do I choose not to receive additional information from ihuaqi.com?

Our users are given the opportunity to "opt-out" of having their information used for purposes not directly related to the site of purchase. For example, our order form allows users to purchase a product from us, but remove their email from our list so that they do not receive marketing materials.

Users of our site are always notified when their information is being collected by outside parties. We do this so our users can make an informed choice as to when they should proceed with services that require an outside party.

 

Pricing

Q: Which credit cards do you accept?

We accept Paypal, Visa, MasterCard, Discover, and American Express.

Q: When will my credit card be charged?

Your credit card will be charged when your order has been shipped from our warehouse. If one or more items are back-ordered, you will only be charged for the items that have been shipped. The remainder will be charged when the back-orders are filled. Shipping charges will only be applied once.

Q: Am I getting a competitive price from ihuaqi.com?

"Is this a competitive price?" That's a question you may be asking when you shop with us. We're pleased to say the answer is: "Yes, our prices are extremely competitive." How do we know? We check. In fact, we're continually monitoring the prices of our competitors at national mobile phone accessories stores. We're committed to giving you value, and our prices are, on average, lower than those of the national chains.

We understand that there's more to creating value than just price. We invite you to compare our competitors on price, convenience, and product selection. When you do, we think you'll agree that ihuaqi.com offers a better way to shop. And, some pretty great prices too.

Q: Do you offer volume discounts?

ihuaqi.com offers special pricing to our customers purchasing products in volume. To establish a volume pricing account, or to inquire about our corporate accounts program, please contact sales@ihuaqi.com or online MSN cnihuaqi@hotmail.com




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